Question :

What transactions can I perform with my ATM card?

Answer :

You can perform the following transactions at over 6,000 ATM machines over the country:

- withdrawal

- fast cash
- balance inquiry

- funds transfer

Question :

What should I do if I encounter the following: My account was debited but no cash was dispensed by the machine. Suddenly, my card was captured by the ATM where I was transacting.

Answer :

If there is a help phone at the ATM site, simply pick up the phone and press the button/s indicated to connect you to the ATM complaint monitor and report the incident.

If there is no help phone, call the ATM owner-bank's hotline and report the incident for their necessary action.

Question :

Which Expressnet, Megalink, and Bancnet member banks can handle interbank ATM withdrawal?

Answer :

Cardholders can withdraw from  any ATM of the three networks mentioned above.

Question :

How much is the maximum amount that can be withdrawn from the ATM of Expressnet?

Answer :

The maximum amount you can withdraw per day from the ATM is dependent on your bank's withdrawal limit. The maximum withdrawable amount per transaction is shown below.

BDO - P25,000.00

BPI - P10,000.00

BFB - P10,000.00

LBP - P10,000.00

Question :

Where can I report a lost/ stolen or captured ATM card?

Answer :

Report a lost or stolen ATM card at your bank of account. Report captured card immediately at the servicing branch of the ATM that captured your card.

You may also report lost/ stolen or captured card at each bank's respective customer service hotline.

Question :

Where can I use my  ATM card to pay my purchases?

Answer :

You can use your  ATM card to pay for your purchases at over 15,000 merchants nationwide that display these signages: